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HELP!

Confused with the language or technology? We understand and find that most people appreciate the opportunity for some assistance at first. Our personal assistants are happy to help.

For help at any time please speak with one of our friendly consultants by calling Australia wide Toll-Free 1800-800-071, or simply send an email with your contact details to sales@freedomains.com.au.


Frequently Asked Questions

Delegation of a domain name away from Free Domains
Delegating a domain name away from Free Domains can only be completed after 12 months of hosting and with our express release permission. Once you have received authority to delegate the name away then simply inform your intended hosts that you have registered a domain name with us, and they will take responsibility for the delegation.

Delegations times vary depending on the domain type.

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Delegation of an existing domain name to Free Domains
To delegate an existing domain name to Free Domains in order to take advantage of our inexpensive domain parking and renewal rates, contact us with details of your domain name.

Please include the domain name you wish to delegate. We will forward the appropriate paper work to begin the process.

The rest of delegation procedure will ocurr between ourselves and the current holders of your domain name.

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Making changes to a registered domain name.
It is very important that you check the precise spelling of your domain name upon receiving registration confirmation. If you wish to remove or add a letter in a domain name, then a new registration fee applies. The difference of a single character in a domain name makes it a completely new address. Think of store.com , and eStore.com.

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Cancelling a domain name.
Cancellation of a domain name after 3 days and prior to the minimum 12 mths of hosting attracts a cancellation fee of $99. The reason being is that we have already registered and paid for the domain name on your behalf.

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Transferring a domain name registration to another party, changing a registrants legal name, adding or correcting a registrants name.
We are happy to make changes for you in any of these cases. There will be a $99 processing fee. Simply email us with your requirements and we will send out the appropriate forms.

Note that these types of changes may take several weeks to be completed.

In the case of transferring a domain name to another party, please note that the new party will have to pay full registration fees.

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What can I do with my domain name?

  • A domain name will allow you to do several things including:
    Placing a web site under your new domain name.

  • Having a professional sounding email address, which remains with you irrespective of which ISP you end up moving to in the future. You can have business emails such as information@domainame.com.au or a personal email suh as susan@domainname.com.au.
GLOSSARY

Cancellations occur:

  • At the request of the Name Holder
  • Due to non-payment of fees
  • On withdrawal of name service by the name holder's agent - a 'lame delegation'
  • During a breach of published rules of a ccTLD (Country Code Top Level Domain) example .au.

Change of Name Holder
Where domain ownership goes through a formal process called 'Domain Name Transfer' from an existing Name Holder to a new Name Holder.

Domain
A domain is a sub-tree of the domain name space.

Domain name
A domain name provides a unique identity on the Internet. Think of it as your address on the Internet. It relates to an IP Address and is how your web site is found on the Internet. The domain makes up part of the physical address.

Domain Name System
The DNS is a distributed database that provides information about internet hosts. Note: www.aunic.net First, second and third level names This refers to the three parts to a domain name from right to left. For example Free Domains.com.au has as it's first level .au, it's second level .com and it's third level name domain-names.

Holding Pool
Upon cancellation of a domain name it goes into a 'holding pool'. This gives the name holder time to address the issues causing cancellation. Failure to resolve the issues promptly may result in permanent loss of the name when it gets released for re-use.

IP Address
Refers to the Internet Protocol part of web address. The 'numeric part of the address" ie 203.15.168. For a domain name to be active on the Internet, there must be a minimum of 2 IP addresses that when queried, answer 'authoritatively' for the domain name.

ISP Internet Service Provider.
The organization through which you currently 'dial in' to surf the Internet.

Lame delegation
If your ISP has removed domain name delegation, your domain name will be rendered inoperable. Listed Name Holders are responsible for ensuring that at least two name servers remain configured and operable for the domain name. Listed domain names that are found to have less than two operable name servers are termed "lame delegations" and will be automatically de-activated.

Name Holder/Registrant
The person applying for, or holding a domain name.

Name Server
A name server is a special software program that stores information about domain names it provides service for. You're domain name will be found on the Internet if it is included on the list of a particular name server. The Primary name server is termed as the 'master' and all others are termed as 'secondary' or 'slave' servers. The master name server typically points to where your domain name is hosted, which is often your Registrar.

Name Service Agent
If you (the Name Holder) provide your own name service, then you are the host for the domain name and act as Name Service Agent.

Name Service Delegation
The Name Holder has responsibility to keep the domain name operating within the rules laid. Delegation is a technical process. Registrars or Agents for the name holder are usually involved.

Register
The definitive TLD Register containing all contact and host details for each listed domain name.

Registrar
Is an organization authorized to update the Domain Register.

TLD
Top Level Domain.

WHOIS
A WHOIS search allows you to perform search on an existing domain name to ascertain 'WHO' the owner 'IS' and which name servers the domain is sitting on.

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